RN FPS Headquarters is located in HMS TEMERAIRE, Portsmouth which is the home to the People Support organisation.
The team consists of the Head of Department, Casework Lead, Safeguarding Lead, Community Lead, Engagement & Communications Manager, Training and CPD Manager, DSSWC Course Manager, and Business Manager.
They are responsible for the strategic delivery of the organisation, ensuring delivery is in line with government & MOD legislation and policy, implementing processes and instructions and assure compliance to these for a high standard of day-to-day service delivery.
Implementation of training provides all staff with Continuous Professional Development enhancing services for the Royal Navy and their Families.
Collaborating with Tri Service leads, RN FPS HQ ensures the RN is represented within wider Joint Service policies (JSP's) relating to Safeguarding, Casualty Management, Welfare, Wellbeing, Community and Engagement.
They can be contacted direct at: [email protected]
The RN FPS Portal , located in HMNB Portsmouth, is the entry point for all new requests for specialist welfare support, regardless of geographical location.
The team consists of the Team Manager, Casework Managers, Specialist Welfare Workers, Social Workers, and Business Support.
They are responsible for providing specialist crisis intervention support through timely assessments, interventions, and support planning. The team can work directly with the individual/family concerned or offer advice and guidance to Command.
They will explore the situation presented which may involve requesting permission to liaise with other professionals involved such as Medical, Education, Local Authority departments etc.
Once this has been completed a Support Plan will be put in place which may involve advice & guidance on the subject, signposting to relevant support agencies or formalised compassionate action.
If long term support is required, this will be transferred to one of the Service Delivery Teams.
They can be contacted direct at: [email protected] or by calling
0800 145 6088
The Portal also has several staff who offer support to Units who are deployed and will deploy with the Unit or visit them periodically throughout the deployment.
This Deployed Asset Team consist of Military Senior Rates who are responsible for providing specialist welfare provision onboard deployed units and in areas of operations across the globe.
They work closely with colleagues across RN FPS to support the planning and implementation of deployed support helping to deliver this in a timely and consistent approach to ensure maximum reach.
They can be contacted direct at: [email protected]
RN FPS has two Service Delivery Teams who are responsible for the delivery of specialist welfare across the UK and Overseas that has been assessed as complex, requiring multi-disciplinary working where face to face support is vital. They are also responsible for the delivery of Visiting Officer support who are allocated if someone is very seriously ill or has passed away.
With staff spread across at 21 locations across the UK and Overseas, the teams consist of a Service Delivery Manager, Team Manager, Casework Managers, Specialist Welfare Workers, Social Workers, and Business Support.
Once a case has been transferred from the Portal, an in-depth assessment of the individual's needs will take place. This includes liaison with professionals and internal/external organisations to ensure robust and evidence-based decision making and support planning.
A Support Plan, utilising the information collected, will assist any decision making around the Service Persons employment and may suggest they require a Compassionate Assignments.
With all individuals, the team will encourage resilience, empowering individuals with the resources and information to independently manage life situations whilst continuing to maintain their commitment to the RN.
They can be contacted via [email protected] or [email protected]
Away from the Casework support, RN FPS is also responsible for the promotion and delivery of a programme of proactive and preventative support for Service Personnel and their families. Acknowledging the uniqueness of service life, the team are responsible for creating an accessible community to enable shared experiences and support.
The Community & Engagement team consists of Community Development Workers, Community Support Workers, Information Officers, Digital Moderators, and registered volunteers.
Community & Engagement has two principal areas of delivery with the objective to keep families informed, involved and in touch to support resilience.
Community offers a full range of activities and events, both face to face and online, for families to attend. Two specific areas for delivery are youth work and deployment support.
Engagement is achieved via the RN Forum, the RN’s official communication channel between units and their families; this includes the push of up to date and relevant information on various topics.
The team are pinnacle to deployment support and work closely with the Deployed Assets Team to ensure all Units are identified and supported.
They can be contacted via:
Community: [email protected]
Information: [email protected]
Media/RN Forum: [email protected]
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