Royal Navy Family & People Support
If you are in crisis or need professional support, the Portal can provide specialist advice and guidance on personal or family matters.
Due to an increase in referrals, RN FPS Portal Team have temporarily suspended their extended opening hours to enable them to work on responding to everyone as quickly as they can. RN FPS apologise for any inconvenience this has caused and we hope that we will be able to offer this extended support service again in the near future. If you require urgent support outside of our current opening hours please contact the relevant OOW.
Monday to Thursday - 0800 to 1600
Friday - 0800 to 1530
Saturday and Sunday (and Bank Holidays) Closed
Telephone: 0800 145 6088
Email: [email protected]
Outside of these hours, please call the Officer of the Watch who will contact the RN FPS Duty Worker:
Portsmouth - 02392 723875
Plymouth - 01752 555220
Faslane - 01436 674321 ext 4005
Yeovilton - 01935 455444 / 455446
Due to a heightened level of calls into the Portal, please be aware that it may take up to 7 working days for a Caseworker to be allocated to you. All calls will be assessed and dealt with in order of priority. We apologise for any inconvenience caused during this busy period.
Joint Casualty and Compassionate Centre (JCCC)
In the unfortunate circumstance that it is necessary for you to apply for the service person’s return from overseas on compassionate grounds such as death in your immediate family, serious illness or family crisis you should telephone the JCCC on 01452 519951.
When you call you will be asked the following information: Service Number; Rank; Name; Home Unit; Current Location of the service person; Full details of the relative concerned; Their location; Name of Doctor, Hospital and/or any other organisations involved in their case.
www.gov.uk/guidance/joint-casualty-and-compassionate-centre-jccc
RN FPS Information Support
If there is a question you cannot find the answer to then email: [email protected]
RN FPS Forum
If you have any issues or concerns with the Royal Navy Forum then email: [email protected] where the Digital Moderators will be able to provide support, 0800 – 2200, 7 days a week.
Useful Support Numbers and Websites
Royal Navy Chaplains
The Chaplaincy can be contacted via the OOW noted above or via the following numbers:
HMS Drake, Raleigh, BRNC & CTC: 07773 156768 (please use for calls only)
HMNB Portsmouth and PORFLOT: 02392 723000
HMS Collingwood: 01329 335277
HMS Sultan: 02392 543181
Southwick Guard Room: 02392 284428
RNAS Yeovilton: 07767 478844
HMS Culdrose: 01326 552388
HMS Culdrose SOOD: 01326 552145
HMS Neptune, HMNB Clyde, Faslane, Helensburgh, Argyll & Bute: 01436 674321, ext. 8266
HMS Neptune DNBO: 01436 674321, Ext: 4005
Aggie's Pastoral Workers
Email: [email protected]
Tel: 023 9265 050
Headfit
Available 24/7 and provides self-help assistance that can enhance mood, drive and confidence. The tool aims to help defence people manage anxiety and stress caused by the coronavirus pandemic alongside the stresses of everyday life.
Regain
Support for Royal Marines with concerns about their Mental Health
Tel: 01206 817057
www.royalnavy.mod.uk/news-and-latest-activity/features/project-regain
Combat Stress Mental Health Helpline
Open 24 hours a day, 365 days a year
Tel: 0800 138 1619
Text: 07537404719
Email: [email protected]
Samaritans
Open 24 hours a day, 365 days a year
Tel: 116 123
Email: [email protected] (response time 24 hours)
Samaritans Self Help App: www.samaritans.org/how-we-can-help/contact-samaritan/self-help/
SSAFA Forces Line
Available Monday to Friday (including Bank Holidays) from 0900 - 1730
Tel: 0800 731 4880
www.ssafa.org.uk/get-help/forcesline
Aurora New Dawn
A registered charity giving safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking.
Tel: 02394 216 816
Email: [email protected]
Royal British Legion
Online Chat service available 0800 - 2000, 7 days a week.
Tel: 0808 802 8080
National Debtline
Free and independent debt advice online and over the phone, Mon - Fri 0900 -2000, Sat 0930 - 1300.
Tel: 0808 808 4000
Mind - The Mental Health Charity
A wealth of information to support individuals who are concerned about their Mental Health with a helpline open Mon - Fri 0900 - 1800 (not open Bank holidays)
Tel: 0300 123 3393
www.mind.org.uk/need-urgent-help/using-this-tool
Togetherall
Offers online support for those in Psychological distress. This service provides a safe and anonymous support to anyone struggling with a range of common mental health issues, or feel burdened by everyday worries and concerns.
https://togetherall.com/en-gb/
BBC Headroom
A mental health toolkit which contains essential everyday tips and personal stories. This service encourages you to get talking and have meaningful conversations about mental health.
www.bbc.co.uk/programmes/articles/YfRzhXDKSZQxFVn30TlXBj/your-mental-health-toolkit
Headspace
A variety of resources and articles about mediation and mindfulness.
Drinkaware
Offers an online chat facility.
Gamcare
Offers an online chat facility.
Royal British Legion Financial and Legal Support
Offers financial and employment support.
www.britishlegion.org.uk/get-support/financial-and-employment-support
Money Helper
Tel: 0800 011 3797
Your Moderators are here from 0800 to 2200, 365 days per year and can be contacted via the chat facility or via email at [email protected]
Further advice and support