Royal Navy Family & People Support

If you are in crisis or need professional support, the Portal can provide specialist advice and guidance on personal or family matters.

Mon – Fri: 0800 – 2000

Sat & Sun (Public Holidays): 0900 – 1600

Freephone: 0800 145 6088

Tel:  02392 728777

Email: [email protected]

Outside of these hours and in the event of an emergency the RN FPS Duty Worker can be contacted via the Officer of the Watch (OOW)

Portsmouth (OOW): 02392 723875

Plymouth (OOW): 01752 555220

Yeovilton (OOW): 01935 45 5444/5446

Faslane (Duty Naval Base Officer): 01436 674321 ext. 4005

Joint Casualty and Compassionate Centre (JCCC)

In the unfortunate circumstance that it is necessary for you to apply for the service person’s return from overseas on compassionate grounds such as death in your immediate family, serious illness or family crisis you should telephone the JCCC on 01452 519951.

When you call you will be asked the following information: Service Number; Rank; Name; Home Unit; Current Location of the service person; Full details of the relative concerned; Their location; Name of Doctor, Hospital and/or any other organisations involved in their case.

RN FPS Information Support

If there is a question you cannot find the answer to then email: [email protected] 

Emails will be answered Mon – Fri 0830 - 1600

RN FPS Forum

If you have any issues or concerns with the Royal Navy Forum then email: [email protected] where the Digital Moderators will be able to provide support, 0800 – 2200, 7 days a week.