Statement from DIO Chief Executive, Mike Green Last week, a severe case of damp and mould came to my attention via social media. I want to address the entirely unacceptable conditions and offer my sincerest apologies for the severity of that situatio...

Update 28 March 2024 Included in this issue of Families First: - A Message from DIO Director of Accommodation, Phil Riley- Modernised Accommodation Offer survey- Investment across the estate- DIO SFA Townhall sessions Read all about it here:  F...

Update 1 March 2024 Included in this issue of Families First: HCDC: A Message from DIO Chief Executive Mike Green Modernised Accommodation Offer Update IDEAL Boiler Safety Notice Useful links Read all about it here:  Families First &n...

A message from DIO Chief Executive, Mike Green:  “On Tuesday, I gave evidence to the House of Commons Defence Committee inquiry into service accommodation.  I welcome the scrutiny of our past performance and the opportunity it provide...

The waiver of SLA charges relating to PStatCat and age are being retained for now and extended to other cohorts who maintain a main home away from their assigned location. Following feedback from Service Personnel, DAP are changing their approach of ...

Update 13 february 2024 Included in this issue of Families First: Winter performance update Investment across the SFA estate Annington Homes External Estate Valuations Have your say on Families First Key dates Useful links Read all about ...

A cold weather alert has been issued for parts of the UK next week, with colder temperatures expected and the potential for snow.  DIO and our suppliers have provisions in place to ensure we are prepared to provide the right level of support for...

Update 15 December 2023 Included in this issue of Families First:   A message from Phil Riley  Christmas Service Update for Families  Tell us what you think of the Families First Newsletter Key dates to note  Useful links Re...

Last year, the services provided by the Joint Service Housing Advice Office (JSHAO) were transferred to the Defence Transition Service (DTS), part of Defence Business Services (DBS), to deliver. This followed a review as part of the MOD’s &lsqu...

A letter to all Service Personnel and Families from the RT HON DR ANDREW MURRISON MP, PARLIAMENTARY UNDER-SECRETARY OF STATE AND MINISTER FOR DEFENCE PEOPLE, VETERANS AND SERVICE FAMILIES Concerning Accommodation Provided by MOD for ARAP Afghan Famil...

Dates for Defence Business Services' Civilian Housing Briefs for 2024 have now been announced. The briefs are for everyone interested in their civilian housing options, for whatever reason, and not just for those leaving the Services. To ...

The MOD Accommodation Team are looking for your views on the provision of furniture in SFA We want your views on the provision of furniture in Service Family Accommodation (SFA)! The MOD Accommodation Team are reviewing what items of furniture (for e...

If your appliance isn’t working correctly, there are certain tell-tale signs to look out for like floppy yellow flames and black sooty marks around the appliance . If you spot any of these signs, contact the National Service Centre on 0800 031 ...

Have you got ants in your SFA? Here's what to do   Ants can be a real pest over summer! If you discover ants inside your home, there are many approved insecticides which can be bought over the counter to treat the issue. If it persists &...

DIO and its suppliers are undertaking an important programme of works to carry out Landlord Gas Safety Inspections (LGSIs) across the SFA estate. This programme of works will commence on 22 May 2023 and is scheduled to complete by the end of June 202...

Join thousands of Service personnel and their families receiving the latest Defence Accommodation Policy updates via your phone or laptop. Sign up to our Defence Connect (Defcon) page to receive all upcoming important announcements, events and inform...

From Monday 24 April, our Social media pages will be changing from Future Accommodation Model (FAM) to Defence Accommodation Policy (DAP) See the poster below for details 

The Pinnacle National Service Centre will experience a systems outage this Saturday (25 March) from around 09:00 to 17:00. This is due to works being undertaken to enable future systems capabilities. For emergency and urgent requests, please continue...

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DIO has created a dedicated SFA group on Defence Connect to provide Service personnel with a platform to find useful information about their homes, engage with DIO, and ask & answer questions on all things accommodation.    The main fea...

Over the past three years the FAM Pilot has set out a clear vision on how to modernise the accommodation offer and is committed to improving the fairness with which accommodation is allocated and how Defence makes best use of it to ensure value for m...

Read about Navy wife Becky and her families FHTB journey. To read the article and for more information on eligibility and how to apply go to Forces Help to Buy (FHTB).

From 1 January 2023, The Forces Help to Buy Scheme will become an enduring policy, ensuring its availability to all service personnel now and in the future. The scheme enables service personnel to borrow up to 50% of their salary, up to a maximum of ...

Dear Family, I am sorry that the level of service that some of you are receiving under the new accommodation contracts is below that which we had promised and that you deserve. Both myself and Defence Ministers are actively engaging with suppliers o...

In order to direct issues more appropriately and to reduce the high volumes of e-mail traffic to the main address, Pinnacle have provided a number of options so instead of emailing [email protected] customers can now go di...