From 1 January 2023, The Forces Help to Buy Scheme will become an enduring policy, ensuring its availability to all service personnel now and in the future. The scheme enables service personnel to borrow up to 50% of their salary, up to a maximum of ...

Dear Family, I am sorry that the level of service that some of you are receiving under the new accommodation contracts is below that which we had promised and that you deserve. Both myself and Defence Ministers are actively engaging with suppliers o...

In order to direct issues more appropriately and to reduce the high volumes of e-mail traffic to the main address, Pinnacle have provided a number of options so instead of emailing [email protected] customers can now go di...

The next Tri Service FAM Live Forum is at 1000hrs on 17 January 23. So if you are currently based at one of the FAM pilot sites or being posted in the near future, join the call to find out about your accommodation options. Links included in the inf...

DIO and its suppliers take reports of damp and mould extremely seriously and have a robust plan in place to deal with reports of damp and mould in your homes. We are investing £73m this year on replacement windows, doors, roofs and upgrade...

Pinnacle are here to help should you have an issue with your boiler or heating. However, there may be a quick fix! Their website has some things you can try before you contact them. More information can be found here.

Yesterday, Minister for Defence People, Veterans and Service Families Sarah Atherton launched the UK Armed Forces Defence Accommodation Strategy (DAS) from Combermere Barracks in Windsor, setting out the roadmap to improve the accommodation across De...

The way people live and work is changing and the MOD accommodation offer should reflect this. It’s crucial to provide accommodation that works for a modern Whole Force, their partners and families. They are now three years into the Future Accom...

£150 CILOCT Rebate on 31 July 2022 What is the Council Tax rebate? HMG announced on 3 Feb 22 that qualifying households would receive a £150 rebate of Council Tax (CT) to assist with the increase in the cost of living caused by sharp rise...

Have you ever felt the descending sense of panic when you're mid-move and you realise you've mislaid some vital document or precious sentimental item? Most of us have been there and don't want it to happen again! The Military Coworking N...

Are you posted at or coming to one of the 3 pilot sites HM Naval Base Clyde, Aldershot Garrison or RAF Wittering? Then you may be eligible to benefit from FAM. Check out the Gov.uk 'What you need to know,' page to find out more: https:/...

Pinnacle Service Families customer satisfaction survey programme is now live! Please look out for emails from [email protected] . The survey only takes a couple of minutes to complete and will help us and DIO's delivery partners (...

The latest updates from DIO* on the appointments issue in the North and Central Regions and National Service Centre telephone call times: Missed Appointments in North and Central Regions   On 12 May we informed you that Amey had identified that...

Safety Notice Regarding Checking Window Restrictors in SFA   The safety of families living in Service Family Accommodation (SFA) and Substitute Service Families Accommodation (SSFA) is a top priority. With warmer weather meaning more windows wil...

Joint Service Housing Advice Office (JSHAO) new March briefing dates.   Get a better understanding of what your housing options are.   Full details of JSHAO here.   Briefing dates and access details below:   08/06/2022&n...

The latest updates from DIO* on the appointments issue in the South East and South West and potential issue of missed appointment in the North and Central Regions: Update on the appointments issue in the South East and South West By next week, VIV...

 Online Event - Life after SFA - do you dream of owning your own home one day? Join Tinika Sooley and Michelle Gower from Uniform Properties Ltd to find out more about how they are helping military families get their feet on the property ladder...

The next Tri-Service FAM Forum will be held on Wednesday 04 May at 10:00 hrs. This is an opportunity to understand the FAM options available and for you to put your questions, views or concerns to the team. The forum is open to Service personn...

This message from DIO provides an update on the issue affecting appointments in the South East and South West Regions. As reported on 21 April, DIO is aware of an issue where VIVO’s system is not receiving appointments being transferred by Pinn...

Forces Help to Buy this scheme, designed to help you get on the property ladder, launched on 1 April 2014 with the aim of running for three years, but due to its popularity it has now been extended until the end of 2022.  You will be able to b...

Disturbance Expense (DE) is designed to contribute towards the necessary additional expenses that may arise when the Services require their personnel to relocate on permanent assignment, however not all moves will qualify. Unit admin staff can ...

Defence Infrastructure Organisation (DIO) Update. From yesterday, 11 April, the National Service Centre (NSC) started to receive and log routine maintenance calls. As expected, Pinnacle received a huge volume of calls (2270) and had extra teams in pl...

Are you moving and not sure if your removals will be funded?  JSP 752 provides  full guidance on the circumstances that would warrant removals to be paid at public expense and undertaken by the authorised MOD contractor. Unit admin staff c...

Applications for SFA are made by the service person using the electronic (e) 1132 MOD Form on the Defence Intranet. For data security reasons the electronic e-1132 is only accessible when logged on to a MOD computer system that has access to the Def...