Today, Wed 3rd May 23, the Royal Navy Family and People Support (RN FPS) Portal new phone system goes live. The new phone system will enable service users to be placed in a queue whilst waiting for their call to be answered instead of coming up against an engaged tone during busy periods. Service users will also have the option to leave a message allowing a member of the team to call them back should they wish not to wait in a queue.
This new system will also enable calls to be directly transferred between members of the team, a function that has not been available, it is hoped this will help speed up responses and support to service users on initial calls.
When calling, there will be a pre-recorded message which will cover call recording, GDPR and signposting users to the RN Forum. Recording calls is a new tool for RN FPS staff which will assist in case records, training, and direct support from Portal Supervisors.
It is hoped that there will be no interruption to service - if you do experience any issues with the phone systems, please contact the team via email: [email protected]
All contact details are available via the Contact button at the top of the page. Royal Navy Forum
