Love2Shop Compensation Scheme
A service disruption affecting Love2Shop had temporarily impacted the issue and redemption of electronic vouchers used to compensate Service families.
The scheme itself had not stopped during this period and claims continued to be assessed and approved through routine arrangements.
Full services have now been reinstated following the recent disruption, enabling normal issuing and redemption of vouchers to resume.
Pinnacle are progressing the release of outstanding voucher codes to approved claims as a priority, with updated customer communications being developed to reflect new security and registration requirements introduced by Love2Shop.
Whilst we anticipate minimal disruption to voucher redemptions during the service disruption, Service families experiencing any issue should be signposted directly to Love2Shop.
