Opinions Research Services (ORS) have been commissioned to conduct monthly surveys on behalf of DIO.
The telephone surveys, which are answered by Service Personnel and their families, give DIO a better understanding of the views and experiences of people living in UK SFA.
Respondents are chosen randomly each month, and it can be completed by the Service Person or their partner.
Anonymised results are sent to DIO on a monthly basis and offer invaluable insights that can shape decisions that seek to improve the experiences of those residing in SFA.
From 1 July 2025, the survey question set is being updated to better align with the nationally recognised Tenant Satisfaction Measures, making it easier to compare the level of service provided in SFA against sector-wide housing standards.
While new themes have been incorporated, many questions remain unchanged, and the survey still includes questions that are specifically tailored to capturing the unique nature of Service life.
DIO is committed to using the insights gained from this survey to accelerate continuous improvement, and we look forward to sharing key findings and planned actions, directly informed by your feedback.
