SAIL is a dedicated Citizens Advice service for all seafarers and their families.

SAIL has been funded by Greenwich Hospital to provide free, impartial, independent and confidential advice to all serving personnel, reservists and veterans from the Royal Navy, Royal Marines and Royal Fleet Auxiliary, plus their families since 2016. Our service is available to anyone who has served a day, and we will always be here when you need us.

We are regulated by the Financial Conduct Authority (FCA) to provide debt advice and casework, and can help anyone in debt to identify the options available to them to deal with their issues. We can also help to apply for formal debt solutions if required, including Debt Relief Orders and bankruptcy. 

As well as debt, SAIL can advise on welfare benefits, housing, family and relationships, immigration, employment, health and social care and consumer issues. We also work closely with the grant making charities to ensure you get all the help and assistance you are entitled to. 

SAIL is a national charity and provides advice via telephone and email across the whole of the United Kingdom. SAIL is part of Greenwich Citizens Advice and holds the Advice Quality Standard. 

If you require advice then please contact us via 0800 160 1842 (Monday to Friday, 10am to 4pm, please leave a message outside of these hours) or submit an enquiry through our website: https://sailine.org.uk/contact/ and an adviser will be allocated to your case. We also accept referrals from third parties. Please contact us for a copy of our referral forms.

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