Important Message from Defence Infrastructure Organisation (DIO) to all Customers 
  
PRODUCT RECALL OF B&Q GOODHOME COLENSO 2000W WHITE FREESTANDING FAN HEATERS 
  
B&Q GoodHome Colenso 2000W White Freestanding Fan Heaters are being recalled by the manufacturer as they have been identified as being a potential fire or electric shock risk. 
  
Amey and its supply chain partners have supplied the fan assisted heaters across the NHP contract since September 2020 as a temporary heating solution when heating is not working in Service Family Accommodation (SFA). 
 
If occupants have been supplied with the heaters since September 2020, DIO is urging them to contact the Amey helpdesk on 0800 7076000 or www.ameydefenceservices.co.uk/housing/contact-us/ as soon as possible. Amey will arrange to have the heaters collected and replaced with a suitable one if necessary. 
  
If occupants have purchased a B&Q GoodHome Colenso 2000W White Freestanding Fan Heater since September 2020 for their SFA, B&Q advise they should take the Fan Heater out of use and return it to the store where the item was purchased for a full refund or, alternatively, call the manufacturer’s helpline: 
 
UK: 0300 303 4482 
 
ROI: 1800 946 327* 
 
*Monday to Friday 8.30am–8pm, Saturday 9am–5pm and Sunday 10am–4pm.