Announcements

Services Insurance and Investment Panel (SIIAP)

ASK INFO — Wed, 23 Apr 2025 13:48:21 GMT

Services Insurance and Investment Panel (SIIAP) is a collection of authorised insurance and independent investment advisers, recognised by the MOD and operating on behalf of Service Personnel. Members of SIIAP operate to a strict code of practi...(read more)

Substitute Service Family Accommodation (SSFA)

ASK INFO — Wed, 23 Apr 2025 13:37:57 GMT

When there is insufficient SFA for entitled Service personnel, DIO will issue a Non-Availability Certificate (NAC) which is the authority to obtain SSFA. DIO work with the MOD Contractor to secure SSFA from the commercial rental market. Applicants wh...(read more)

Moving On

ASK INFO — Wed, 23 Apr 2025 13:34:47 GMT

If you are moving to another SFA you book your Pre-Move Out and Move Out appointment via the e-1132 system. If you are moving out of SFA entirely, get in touch with the Home Services team to arrange your pre-move out appointment. Pre-Move Out appoint...(read more)

SFA Maintenance and Repairs

ASK INFO — Wed, 23 Apr 2025 13:33:48 GMT

Maintenance and Repairs are via the National Service Centre (Option 1) can be used to report issues. The HomeHub online portal can also be used to raise repairs as well as upload photos to help with the diagnosis, give feedback and manage any planned...(read more)

SFA and Accommodation Charges

ASK INFO — Wed, 23 Apr 2025 13:32:44 GMT

SFA and Accommodation Charges are based on the Combined Accommodation Assessment System (CAAS), this is classified into ‘Types’ and ‘Bands’ each of these has its own daily charge which includes water rates. Full details of the...(read more)

Relocation to SFA

ASK INFO — Wed, 23 Apr 2025 13:30:47 GMT

The e-1132 system will confirm the allocation and details of SFA, and you can then book a Move In date and time via the same system. It should take no more than an hour and must take place during working hours, but if you cannot attend you can offici...(read more)

Service Families Accommodation (SFA) and Applications

ASK INFO — Wed, 23 Apr 2025 13:18:45 GMT

Service Families Accommodation (SFA) is managed under the MOD accommodation service contract and part of The Future Defence Infrastructure Services (FDIS) programme. This is a single UK-wide contract for housing maintenance for approximately 49,000 U...(read more)

SFA Removals Service

Former Member — Fri, 28 Mar 2025 11:55:00 GMT

Agility Logistics Limited (Agility) is the MOD approved service provider for removals and is part of the Global Removal Management Services (GRMS). They will assist in moving your belongings from one SFA to another both in the UK and when going...(read more)