https://forum.royalnavy.mod.uk/topics/people-support/Find out about Royal Navy Family & People Support (RN FPS) and what it does for Personnel and their Familiesen-USTelligent Community 12https://forum.royalnavy.mod.uk/topics/people-support/b/announcements/posts/who-are-rn-fpsTue, 24 Mar 2026 17:54:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:c63af47d-83d0-4d2c-b5b3-b9447c042adcRN FPS HQRN FPS are an agile, professional specialist welfare service in direct support of RN Global Operations. RN FPS delivers high standards of specialist services, based on best practice and up to date research, in order to achieve the positive outcomes for the Naval Service and its families. Sitting within the Royal Navy’s People Support organisation, RN FPS works across four key priority areas: Deployment Support Visiting Officer Role Crisis Intervention and Compassionate Activity Safeguarding Delivery against these objectives is achieved through provision of specialist casework, community development work, and information support. Their support is for Service Personnel and their families who serve across four of the arms of the Royal Navy: Surface Fleet Submarine Fleet Fleet Air Arm Royal Marines Reservists are also supported if they are working within an Operational role. They are also there for Chain of Command and the Divisional System and work closely with other Government departments, the 3 rd sector, and other stakeholders. CLICK TO FIND OUT MORE: Who are RN FPS. What RN FPS delivers. Who works for RN FPS. Where RN FPS is located. What Specialist Support is provided. How your information is kept safe. Where you find more information. How you contact RN FPS.PeoplefamilyroyalNavyhttps://forum.royalnavy.mod.uk/topics/people-support/b/announcements/posts/rn-fps-deliveryTue, 24 Mar 2026 17:52:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:21ab7d20-d072-47e4-8a54-96c03af81978RN FPS HQA primary access point for all specialist welfare enquiries and case referrals. An assigned Visiting Officer to families of Serving Personnel who are ill, injured or have died. A Deployable Assets Team (DAT) specifically set up to support front line unit operations. Casework assessments and Service Inquiry Reports for Compassionate Recommendations. Safeguarding Assessments and Casework Plans for Vulnerable Children, Young People, and Adults. Advice to Chain of Command, including direction and guidance on Sensitive Case matters. Deployment Support Programmes and Activities for families of deployed personnel. Timely, relevant information and briefs via a range of Digital/Social Media platforms. An Out of Office Hours Emergency Service. CLICK TO FIND OUT MORE: Who are RN FPS What RN FPS delivers. Who works for RN FPS. Where RN FPS is located. What Specialist Support is provided. How your information is kept safe. Where you find more information. How you contact RN FPS.PeoplefamilysupportroyalNavyhttps://forum.royalnavy.mod.uk/topics/people-support/b/announcements/posts/rn-fps-staffTue, 24 Mar 2026 17:50:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:1a28ef1d-c5fb-4b4d-b321-6ed2456d421aRN FPS HQRN FPS has a mix of Military and Civilian Staff (Civil Servants). Our Military Staff include: Royal Navy Welfare is a branch of the Royal Navy where those at Leading Hand (LH) or Petty Officer (PO) can apply to transfer into RN FPS. Once selected, they go through the Defence Specialist Welfare Workers Course (DSWWC) with Army colleagues and following graduation, they are trained to provide specialist welfare services. Some will go on to qualify as a Social Worker. Digital Moderators are Military Personnel working as Full Time Reservists. They moderate and administer RN FPS Digital Platforms and official social media channels, working closely with all Naval Service Units encouraging engagement with families. Our Civil Servants include: Social Workers are qualified, registered Social Workers working as civilians alongside their Military colleagues bringing their specialised skills in Social Work into the Royal Navy ensuring Personnel and families have a wide range of support to assist in crisis intervention and safeguarding. Community Development Workers are fully trained in youth and play work and the provision of activities and events to support isolated communities and separation, especially at times of deployment. At times, they may also support their colleagues by carrying out play work with children and young people in crisis. Community Support Workers assist the Community Development Workers in their delivery and work alongside RN FPS registered volunteers to provide a wide range of activities within many main Naval Service Establishments. Information Officers provide up to date and relevant information, especially on relocation and deployment, working closely with their colleagues in Army and RAF HIVE in order to have a baseline level of information for all within the MOD Community. Business Support assists with many tasks that help RN FPS deliver daily, including Data Protection, GDPR, and Health and Safety ensuring these are adhered to. CLICK TO FIND OUT MORE: Who are RN FPS. What RN FPS delivers. Who works for RN FPS. Where RN FPS is located. What Specialist Support is provided. How your information is kept safe. Where you find more information. How you contact RN FPS.Information Officerbusiness supportcivilianMilitarycommunity development workerSocial Workercommunity support workerCaseworkerdigital moderatorhttps://forum.royalnavy.mod.uk/topics/people-support/b/announcements/posts/rn-fps-teamsTue, 24 Mar 2026 17:49:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:9d5357c8-0f79-4148-84f2-317c031ddcc7RN FPS HQRN FPS Headquarters is located in HMS TEMERAIRE, Portsmouth which is the home to the People Support organisation. The team consists of the Head of Department, Casework Lead, Safeguarding Lead, Community Lead, Engagement & Communications Manager, Training and CPD Manager, DSSWC Course Manager, and Business Manager. They are responsible for the strategic delivery of the organisation, ensuring delivery is in line with government & MOD legislation and policy, implementing processes and instructions and assure compliance to these for a high standard of day-to-day service delivery. Implementation of training provides all staff with Continuous Professional Development enhancing services for the Royal Navy and their Families. Collaborating with Tri Service leads, RN FPS HQ ensures the RN is represented within wider Joint Service policies (JSP's) relating to Safeguarding, Casualty Management, Welfare, Wellbeing, Community and Engagement. They can be contacted direct at: navypeople-psrnfpshq@mod.gov.uk The RN FPS Portal , located in HMNB Portsmouth, is the entry point for all new requests for specialist welfare support, regardless of geographical location. The team consists of the Team Manager, Casework Managers, Specialist Welfare Workers, Social Workers, and Business Support. They are responsible for providing specialist crisis intervention support through timely assessments, interventions, and support planning. The team can work directly with the individual/family concerned or offer advice and guidance to Command. They will explore the situation presented which may involve requesting permission to liaise with other professionals involved such as Medical, Education, Local Authority departments etc. Once this has been completed a Support Plan will be put in place which may involve advice & guidance on the subject, signposting to relevant support agencies or formalised compassionate action. If long term support is required, this will be transferred to one of the Service Delivery Teams. They can be contacted direct at: navypeople-psrnfpsportal@mod.gov.uk or by calling 0800 145 6088 The Portal also has several staff who offer support to Units who are deployed and will deploy with the Unit or visit them periodically throughout the deployment. This Deployed Asset Team consist of Military Senior Rates who are responsible for providing specialist welfare provision onboard deployed units and in areas of operations across the globe. They work closely with colleagues across RN FPS to support the planning and implementation of deployed support helping to deliver this in a timely and consistent approach to ensure maximum reach. They can be contacted direct at: navypeople-psrnfpsdeploy@mod.gov.uk RN FPS has two Service Delivery Teams who are responsible for the delivery of specialist welfare across the UK and Overseas that has been assessed as complex, requiring multi-disciplinary working where face to face support is vital. They are also responsible for the delivery of Visiting Officer support who are allocated if someone is very seriously ill or has passed away. With staff spread across at 21 locations across the UK and Overseas, the teams consist of a Service Delivery Manager, Team Manager, Casework Managers, Specialist Welfare Workers, Social Workers, and Business Support. Once a case has been transferred from the Portal, an in-depth assessment of the individual's needs will take place. This includes liaison with professionals and internal/external organisations to ensure robust and evidence-based decision making and support planning. A Support Plan, utilising the information collected, will assist any decision making around the Service Persons employment and may suggest they require a Compassionate Assignments. With all individuals, the team will encourage resilience, empowering individuals with the resources and information to independently manage life situations whilst continuing to maintain their commitment to the RN. They can be contacted via navypeople-psrnfpseast@mod.gov.uk or navypeople-psrnfpswest@mod.gov.uk Away from the Casework support, RN FPS is also responsible for the promotion and delivery of a programme of proactive and preventative support for Service Personnel and their families. Acknowledging the uniqueness of service life, the team are responsible for creating an accessible community to enable shared experiences and support. The Community & Engagement team consists of Community Development Workers, Community Support Workers, Information Officers, Digital Moderators, and registered volunteers. Community & Engagement has two principal areas of delivery with the objective to keep families informed, involved and in touch to support resilience. Community offers a full range of activities and events, both face to face and online, for families to attend. Two specific areas for delivery are youth work and deployment support. Engagement is achieved via the RN Forum, the RN’s official communication channel between units and their families; this includes the push of up to date and relevant information on various topics. The team are pinnacle to deployment support and work closely with the Deployed Assets Team to ensure all Units are identified and supported. They can be contacted via: Community: navypeople-psrnfpscom@mod.gov.uk Information: navypeople-psrnfpsinfo@mod.gov.uk Media/RN Forum: navypeople-psrnfpsmedia@mod.gov.uk CLICK TO FIND OUT MORE: Who are RN FPS. What RN FPS delivers. Who works for RN FPS. Where RN FPS is located. What Specialist Support is provided. How your information is kept safe. Where you find more information. How you contact RN FPS.PeoplefamilysupportwelfareroyalNavyhttps://forum.royalnavy.mod.uk/topics/people-support/b/announcements/posts/rn-fps-specialist-supportTue, 24 Mar 2026 17:46:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:18935bb1-4900-4224-9de2-50b0ad179b9bRN FPS HQRN FPS provide a continuum of support to a wide range of presenting issues and offer signposting, referral, and research to mitigate these. Some of their specialist support includes: Casework Support Short interventions tailored to the need of the individual/family unit. Support to overcome times of duress and crisis. Automatic offer of support to Serving Person categorised as Seriously Ill. Assistance to build upon own strengths and utilise resources available. Aiming to increase resilience by enabling families to manage future incidents unaided. Visiting Officer Dedicated Caseworker to support the Serving Person and/or NOK/EC following medical categorisation of Service Personnel who are deemed Very Seriously Ill or who have died. Provides a link between the family and the Chain of Command. Compassionate Investigations Assess the need to return loved ones from their duties to their home in times of family crisis. Timely and thorough assessments to support Command decision making process, around compassionate action requirements. Find out more about the difference between compassionate action in & out of UK waters here. Deployment Support Deployed Caseworkers providing face to face support across the globe. Dedicated deployment team, providing casework support to frontline units. Deployment information briefs and Community & Engagement Events. RN Forum providing updates from frontline units. Safeguarding – Assess, Analyse & Support Work in collaboration with Local Authority departments and MOD stakeholders in effective management of risk. This includes being the RN lead for the Serious Case - Advice Reaction Team (SCART). Conduct assessments, recognising risk and acting in accordance with safeguarding processes. Work with individuals and families to identify positive changes needed and implementation of support to reduce risk. Link in with MoD Boards to inform and influence policy development. RN Forum Provision of a one stop shop to relevant information with essential updates to service and policies Calendar of all events and activities, including webinars and online briefs, to allow families to have a picture of what there is available to tap into. Safe areas for family and friends to see Unit updates and gain peer-to-peer support. CLICK TO FIND OUT MORE: Who are RN FPS. What RN FPS delivers. Who works for RN FPS. Where RN FPS is located. What Specialist Support is provided. How your information is kept safe. Where you find more information. How you contact RN FPS.CaseworkdeploymentsafeguardingForumCrisishttps://forum.royalnavy.mod.uk/topics/people-support/b/announcements/posts/how-do-you-keep-my-information-safeTue, 24 Mar 2026 17:44:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:a98dd275-be70-4961-91bf-2d70768c7cf4RN FPS HQConfidentiality RN FPS prides itself on offering a confidential service to enable a more effective support service through open and honest dialogue. However, if disclosures are made to RN FPS, which could have serious consequences if information was not shared, RN FPS will share information for safeguarding purposes. Any information shared will be done so within the parameters of the Data Protection Act 2018 and in line with MOD Policy. Data Storage Personnel information pertaining to an individual in crisis is stored on our electric system called JANIS, with other non-casework information within Ltd SharePoint Folders which are only accessible to a small number of staff. Information is stored in accordance with the Data Protection Act 2018 and in line with the MOD Privacy Notice and Personal Information Charter . To obtain access to your records held by RN FPS you will need to complete a MOD Form 1694  and return it to: NAVYSEC-DISCCELLMAILBOX@mod.gov.uk CLICK TO FIND OUT MORE: Who are RN FPS. What RN FPS delivers. Who works for RN FPS. Where RN FPS is located. What Specialist Support is provided. How your information is kept safe. Where you find more information. How you contact RN FPS.protectionSARdataconfidentialityhttps://forum.royalnavy.mod.uk/topics/people-support/b/announcements/posts/where-can-i-find-more-informationTue, 24 Mar 2026 17:42:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:c930a08b-ce1a-4677-b296-cc6bf0c92215RN FPS HQThe following may be of benefit to you if you should require any further specific information on RN FPS delivery: Joint Service Publications: JSP 751 - VO details JSP 834 - Safeguarding Children JSP 834 - Safeguarding Adults JSP 913 - Domestic Abuse Defence People Health and Wellbeing Strategy JSP 770 - Welfare Policy Legislation: Access to Legislation For any further supporting information look at Topics or email navypeople-psrnfpsinfo@mod.gov.uk or ASK INFO CLICK TO FIND OUT MORE: Who are RN FPS. What RN FPS delivers. Who works for RN FPS. Where RN FPS is located. What Specialist Support is provided. How your information is kept safe. Where you find more information. How you contact RN FPS.https://forum.royalnavy.mod.uk/topics/people-support/b/announcements/posts/how-do-i-contact-rn-fpsTue, 24 Mar 2026 17:40:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:779aa3a3-1478-4e52-a835-b404ea3b9c49RN FPS HQThis flowchart shows who and how to contact RN FPS and JCCC, Further details and other support can be found on Contacts . Details of the Officer of the Watch can be found here too. CLICK TO FIND OUT MORE: Who are RN FPS. What RN FPS delivers. Who works for RN FPS. Where RN FPS is located. What Specialist Support is provided. How your information is kept safe. Where you find more information. How you contact RN FPS.PeopleContactfamilyflowchartRoyal Navysupporthttps://forum.royalnavy.mod.uk/topics/people-support/f/forumWed, 24 Sep 2025 13:57:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:fff53ae2-dee1-4320-95a3-ce3aa4a3eec0https://forum.royalnavy.mod.uk/topics/people-support/m/galleryWed, 24 Sep 2025 13:57:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:69042923-4897-42fa-91fa-8a33563554b4https://forum.royalnavy.mod.uk/topics/people-support/m/resourcesWed, 24 Sep 2025 13:57:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:2d403ebd-bfc7-484d-a388-38e1f0f635fbhttps://forum.royalnavy.mod.uk/topics/people-support/b/announcementsWed, 24 Sep 2025 13:56:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:6d12305a-0dbe-4763-a6bd-d681ce76df97https://forum.royalnavy.mod.uk/topics/people-support/Wed, 24 Sep 2025 13:53:00 GMTb28a645c-0ea2-4600-866f-e043a0fddeae:9d9c86d0-77f8-439e-af6c-21f80bbb4f95Find out about Royal Navy Family & People Support (RN FPS) and what it does for Personnel and their Families