Safety Notice Regarding Checking Window Restrictors in SFA

The safety of families living in Service Family Accommodation (SFA) and Substitute Service Families Accommodation (SSFA) is a top priority. With warmer weather meaning more windows will be open in homes, we would like to remind families to check that all window safety catches/restrictors are working correctly.

If restrictors are not working or windows can be opened more than 100mm when restrictors are engaged, then please report the fault to the National Service Centre immediately on 0800 031 8628 to ensure a repair is carried out. If you live in SSFA, please contact Mears on 0800 032 4547.

Please note that window restrictors must not be disengaged for any reason where children or vulnerable members of your household are at risk from falling.

For more advice about preventing accidents in your home visit the Child Accident Prevention Trust website.

Statutory and Mandatory Inspections

It is a legal requirement to undertake gas and electrical safety checks in your home to reduce the potential for a carbon monoxide incident or an electrical fire, to ensure your home is kept safe and compliant and to keep you and your family safe from harm.

If your property is due a gas or electrical check the National Service Centre (NSC) will contact you via email to arrange a suitable time for the check to take place. It is extremely important that you reply to an email to confirm the appointment date and time is suitable. Pinnacle can change the appointment time if it is unsuitable.

In addition, it is important that you allow the Regional Accommodation Maintenance Services contractors (VIVO or Amey) access to your home to carry out these vital safety checks.