Dear Family,

I am sorry that the level of service that some of you are receiving under the new accommodation contracts is below that which we had promised and that you deserve. Both myself and Defence Ministers are actively engaging with suppliers on this issue. The situation is still not satisfactory. It is improving in some respects, but a great deal more needs to be done. Therefore I wanted to write to you to update you on the actions that we are collectively taking to make sustained improvements in the key areas that I know are concerning you. Getting the service right for you is our highest priority and we are actively holding our suppliers to account over their progress. We are focusing improvements on the following priority areas:...

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